1. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  2. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments.

  3. Thinking about end of life care for you and your family

    Advice and Information -

    End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions.

  4. Albrighton Medical practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  5. Brown Clee Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  6. Broseley Medical Centre - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  7. Bishop's Castle Medical Practice Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  8. Caxton Surgery Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  9. Portcullis Surgery, Ludlow - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  10. Radbrook Green Medical Practice, Shrewsbury - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  11. Westbury Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  12. Worthen Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  13. Accessible Information Standard Summary Enter & View report 2018

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  14. Severn Fields Medical Practice, Shrewsbury - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  15. Lab Tests online

    Advice and Information -

    Receiving laboratory test results can be a stressful experience. If you are unsure about your tests and the results this resource can be very helpful.

  16. NHS Apps Library

    Advice and Information -

    There are many health and well-being apps available. To help people find those which meet national standards, regulations and industry best practice the NHS has assessed the apps on the list against a range of NHS standards.

  17. Healthtalk online

    Advice and Information -

    healthtalk.org provides free, reliable information about health issues, by sharing people's real-life experiences. You can watch people sharing their stories about cancer, autism, motor-neurone disease, pregnancy, drugs, depression and much more.

  18. NHS Acronym buster

    Advice and Information -

    If you are confused by the language commonly used by people working in and around the National Health Service this guide aims to help you. It covers definitions of over 1000 commonly used acronyms and abbreviations in the NHS.

  19. Social Care Jargon Buster

    Advice and Information -

    The Social Care system can be complicated, this guide is designed to help people understand the language used by experts. It lists the 52 most commonly used social care words and phrases and what they mean

  20. Making a complaint about the NHS

    Advice and Information -

    This is an independent step by step guide to making a complaint about any NHS service. It is designed to give you everything you need to lodge you complaint. Produced by Healthwatch Shropshire's Independent Health Complaints Advocacy Service.

  21. Writing a complaint letter

    Advice and Information -

    Fact sheet to help you write a letter of complaint.

  22. Healthwatch Shropshire Advocacy Charter

    Advice and Information -

    The Advocacy Charter was published in July 2002 and defines and promotes key advocacy principles. This charter is the basis for Healthwatch Shropshire’s Independent Health Complaints Advocacy Service.

  23. Shropshire NHS complaints contacts

    Advice and Information -

    Details of the complaints contact points of local NHS providers

  24. Independent Health Complaints Advocacy Service leaflet

    Advice and Information -

    Healthwatch Shropshire provides the Independent Health Complaints Advocacy Service for people who receive NHS services in Shropshire and for Shropshire residents who receive NHS services outside the county. This leaflet will give you an overview.

  25. Complaints process log sheet

    Advice and Information -

    Use this to help you keep track of all important conversations, agreements and documents

  26. Mental Health information

    Report -

    We were made aware that there are some issues around the information provided for members of the public about access to Mental Health Services in Shropshire.

  27. Is Death Education important for young people?

    Report -

    This research follows a two year project, during 2014 - 2016 to develop a death education programme in response to the needs of a number of bereaved young people in Shropshire who had developed anti-social, self-harming, or low self-esteem issues.

  28. Young people's health experiences

    Report -

    Keele University student research. We were aware that there was a gap in feedback received from young people old about their experiences of health services. We wanted to explore how they accessed health information and services and what mattered most

  29. The Big 6

    News -

    A set of easy-to-understand advice sheets on ‘The Big 6’ childhood illnesses have been created for parents and carers to give guidance on what action to take if a child is ill.

  30. Baby Buddy App celebration

    News -

    The Shropshire and Telford & Wrekin local maternity system will be celebrating the successful introduction of the Baby Buddy mobile phone app, which supports new parents, at two special events in Telford and Shrewsbury on Wednesday, 23 October.

  31. Reminder for those eligible to take up their free flu jab

    News -

    Health and social care teams across Shropshire, Telford and Wrekin, are reminding those eligible for a free flu vaccine to take up their flu jab.

  32. Help improve patient information

    News -

    Shrewsbury and Telford Hospital Trust (SaTH) are hoping to get as many people as possible involved in their Readers Group, to help inform them of anything that may need changing in their patient information leaflets.

  33. Stronger Together *NEW VENUE*

    News -

    How health, social care and the voluntary and community sector are working together to support you.
    IMPORTANT UPDATE - Due to Flooding we have had to change the venue, DETAILS BELOW

  34. Shifnal and Priorslee Medical Practice Shifnal Surgery - Enter & View visit report

    Report -

    Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England

  35. Low take up of NHS record sharing

    News -

    Healthwatch Shropshire is trying to raise awareness of an NHS scheme which allows patients to share their GP records with NHS hospitals.

  36. Problems finding patients

    Blog -

    We received several reports that emergency ambulances had problems locating the patient.

  37. Online isolation notes launched

    News -

    People unable to work for more than seven days because of coronavirus (COVID-19) can obtain an isolation note through a new online service.

  38. Repeat prescriptions during Covid-19

    News -

    Advice for patients requiring repeat prescriptions through the Shropshire Clinical Commisioning Group (SCCG) Prescription Ordering Direct (POD) service

  39. Help Is Available This May Bank Holiday

    News -

    NHS 111 will be available to contact, and practices will be open across the county during normal opening times on Friday, 8 May - although you may be asked to attend a different practice if you need a face to face appointment.

  40. Free central heating now available for eligible households

    News -

    In 2016 we funded research that evaluated the impacts of energy efficiency improvements on health and well-being across Shropshire. This told us that improvements could significantly impact health and well-being.

  41. Social Prescribing for 16-25 year olds

    Report -

    We engaged with people aged 16-25 via an on-line survey and focus groups to find out what they thought about Social Prescribing and to understand activities they are currently involved with and what the benefits and potential barriers there are.

  42. Patients to be allowed a ‘named visitor’ at orthopaedic hospital

    News -

    Inpatients at The Robert Jones and Agnes Hunt Orthopaedic Hospital are to be allowed a “named visitor” under new rules giving them greater contact with their loved ones.

  43. Highley Medical Centre - Enter & View visit report

    Report -

    Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England

  44. Social Prescribing Prize Draw Winner!

    News -

    A big congratulations to Shamara who won a £30 voucher after completing our Social Prescribing survey for 16 – 25 year olds.

  45. Have your say on front of pack food labelling

    News -

    Have you had your say in the Department of Health and Social Care consultation on front of pack nutrition labelling

  46. Visiting to all wards suspended at Shropshire’s acute hospitals

    News -

    Visiting has been suspended to all wards at Shropshire’s two acute hospitals to help prevent the spread of COVID-19.

  47. Vaccine rollout: Please wait to be contacted

    News -

    The NHS vaccination programme is underway in Shropshire, Telford and Wrekin as part of the national rollout.

  48. Preventing Abuse

    Advice and Information -

    Living a life that's free from harm and abuse is everyone’s human right. We all need to act as good neighbours and citizens in looking out for one another and preventing abusive situations that put adults and children at risk of harm

  49. Patients in Shropshire, Telford and Wrekin urged to contact NHS 111 first

    News -

    The Royal Shrewsbury Hospital and Princess Royal Hospital in Telford are both dealing with high numbers of patients right now - anyone in need of urgent medical care in Shropshire, Telford and Wrekin should contact NHS 111 first online or by phone

  50. Shaping Places for Healthier Lives: solving food insecurity in south west Shropshire

    News -

    We are calling for organisations and individuals to share their insights and experiences of food insecurity in south west Shropshire.