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Report -
We wanted to understand people’s experiences of the maternity mental health support available in Shropshire. We spoke to people who either used services or worked in the local maternity system. -
Report -
Healthwatch Shropshire was involved in Phase 1 of this review with a seat on the MLU Review Board. We took along over 300 pieces of feedback that we have received from services users. -
News -
The Shropshire and Telford & Wrekin local maternity system will be celebrating the successful introduction of the Baby Buddy mobile phone app, which supports new parents, at two special events in Telford and Shrewsbury on Wednesday, 23 October. -
News -
The Maternal Mental Health Alliance has published data that shows that the level of specialist support given to Shropshire women and their families is “extremely basic” and “falls short of national standards”. -
Report -
The purpose of the visit was to assess the levels of confidence in maternity services and care following the Maternity Services review and reconfiguration. -
Blog -
We are really pleased to see that the Local Maternity Service has taken your views into account -
Blog -
Following a lot of media coverage of maternity services in Shropshire, in particular about the rural midwife led units you have shared a number of patient stories with us about experiences of giving birth in Shropshire. -
News -
Shropshire, Telford and Wrekin Maternity Voices are recruiting volunteers to join the Maternity Voices Partnership -
Report -
We reviewed the recommendations in the 2013 maternity services review and developed some key issues to discuss with staff and patients at each of the four units, Bridgnorth, Ludlow, Oswestry and Shrewsbury -
Blog -
Healthwatch Shropshire and Healthwatch Telford & Wrekin are concerned that patients, families and staff, past and present, will receive the support they need during and after the review of Shrewsbury and Telford Hospital Trust Maternity Services -
Advice and Information -
A Maternity Voices Partnership (MVP) is an independent team made up of women and their families, commissioners, service providers and local authorities. -
News -
Unpaid and family carers across Shropshire are being offered more opportunities to get involved in helping shape health and social care services. -
Advice and Information -
Health and Social Care staff often hear experiences from people about the services they are using and staff may wish to share what they hear to help improve patient and service user experience. -
News -
With the NHS under extra pressure this winter, we need to hear your experiences of care to help services understand what is working and spot issues affecting support for you and your loved ones. -
News -
Your Local Maternity & Neonatal System (LMNS) team in Shropshire, Telford and Wrekin, a partnership of organisations, women and their families working together, has launched a new website full of information to support people through pregnancy, labour and beyond. -
News -
The Care Quality Commission asked over 25,500 women and people who used NHS maternity services in 2023 about their experience of care. -
Advice and Information -
This is an independent step by step guide to making a complaint about any NHS service. It is designed to give you everything you need to lodge you complaint. Produced by Healthwatch Shropshire's Independent Health Complaints Advocacy Service. -
Advice and Information -
Fact sheet to help you write a letter of complaint. -
Advice and Information -
The Advocacy Charter was published in July 2002 and defines and promotes key advocacy principles. This charter is the basis for Healthwatch Shropshire’s Independent Health Complaints Advocacy Service. -
Advice and Information -
Details of the complaints contact points of local NHS providers -
Advice and Information -
Healthwatch Shropshire provides the Independent Health Complaints Advocacy Service for people who receive NHS services in Shropshire and for Shropshire residents who receive NHS services outside the county. This leaflet will give you an overview. -
Advice and Information -
Use this to help you keep track of all important conversations, agreements and documents -
Report -
Keele University student research. The aim of this research was to explore people’s experiences of providing feedback on and making a complaint about health and social care services. -
News -
Between 25th May and 1st June 2021, 45 members of the public contacted us about Shifnal and Priorslee Medical Practice. The vast majority of these comments were expressing concern about aspects of the service provided by the practice. -
News -
While in the vast majority of cases people are satisfied with the care they or their relatives receive from the NHS or from Social Care providers sometimes they don't get the services they want or expect and sometimes things go wrong. -
Report -
We asked people to share their experiences of making a complaint about NHS or social care services in Shropshire within the last two years. Through our IHCA Service we have often heard from people who have found the process confusing and disappointing which has sometimes resulted in people deciding not to complain at all.