1. Prescription Ordering Direct Service

    Report -

    You have told us that the Prescription Ordering Direct (POD) service was difficult to contact.

  2. Recovery Services for substance misuse

    Report -

    We wanted to find out what was working well and what was not working quite so well for users of the Recovery Services

  3. Medicines and Healthcare products - public consultation

    News -

    Have your say on how people are involved when it comes to safety issues concerning medicines or medical devices

  4. Pharmacies

    Blog -

    In March this year we asked you about your experiences of accessing and using your local pharmacy. This coincided with the stakeholder consultation taking place around proposed changes to community pharmacies.

  5. GP Practice and Pharmacy Christmas and New Year Opening Times

    News -

    Where to get this help this Christmas and New Year when your GP Practice is closed. Local NHS health professionals are advising residents where to go to get medical help and advice when their GP practice is closed this festive period.

  6. Repeat prescriptions during Covid-19

    News -

    Advice for patients requiring repeat prescriptions through the Shropshire Clinical Commisioning Group (SCCG) Prescription Ordering Direct (POD) service

  7. Help Is Available This May Bank Holiday

    News -

    NHS 111 will be available to contact, and practices will be open across the county during normal opening times on Friday, 8 May - although you may be asked to attend a different practice if you need a face to face appointment.

  8. Experiences of accessing Primary Care Services in Shropshire

    Report -

    The way patients use and access General Practices and Pharmacies is changing and we wanted to know how the patient experience has been affected.

  9. Where To Get Medical Help During Easter Bank Holiday

    News -

    Although GP practices are closed over the Easter bank holiday (Friday 2, April to Monday 5, April), NHS services including GP appointments are available say health leaders at NHS Shropshire and NHS Telford and Wrekin Clinical Commissioning Groups

  10. Problems accessing the Prescription Ordering Direct (POD) service

    Blog -

    We have been contacted by people who have been having problems getting through to the POD on the telephone especially around Bank Holidays. Callers report long waits and having to make repeated calls to get through.

  11. Residents asked to ‘plan ahead when ordering prescriptions’ this Christmas

    News -

    Health professionals at NHS Shropshire, Telford and Wrekin Clinical Commissioning Group (CCG) are asking residents to plan ahead and double-check they have a suitable supply of prescription medication over the festive period.

  12. Pharmacy Opening Hours over the holiday period

    News -

    Bank Holiday opening hours for pharmacies in the Shropshire, Telford and Wrekin area, covering Saturday 25 December, Monday 27 December, Tuesday 28 December and Monday 3 January.

  13. Pharmaceutical Needs Assessment 2022

    News -

    Shropshire residents and organisations are encouraged to provide feedback on experience of using pharmacy services, to help shape the future of pharmacy services in the county.

  14. Residents across Shropshire, Telford and Wrekin encouraged to order prescriptions ahead of festive period

    News -

    Get ready for Christmas by ordering your prescriptions early, is the message from health experts at NHS Shropshire, Telford and Wrekin.

  15. Community pharmacies across the county now offering oral contraception

    News -

    Community pharmacies across Shropshire, Telford and Wrekin are now offering oral contraception, previously prescribed by a GP, to local people.

  16. How can your pharmacy help you?

    Advice and Information -

    Did you know that pharmacies provide advice and information on minor illnesses and ailments? Find out how they can help you.

  17. Residents urged to ‘Think Pharmacy First’ as new improved service launches across the county

    News -

    Health chiefs at NHS Shropshire, Telford and Wrekin are urging residents to ‘Think Pharmacy First’ to access appropriate treatment and advice for common illnesses, as a brand-new pharmacy service launches across the county.

  18. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  19. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments.

  20. Thinking about end of life care for you and your family

    Advice and Information -

    End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions.

  21. Albrighton Medical practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  22. Brown Clee Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  23. Broseley Medical Centre - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  24. Bishop's Castle Medical Practice Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  25. Caxton Surgery Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  26. Portcullis Surgery, Ludlow - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  27. Radbrook Green Medical Practice, Shrewsbury - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  28. Westbury Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  29. Worthen Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  30. Accessible Information Standard Summary Enter & View report 2018

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  31. Severn Fields Medical Practice, Shrewsbury - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  32. Lab Tests online

    Advice and Information -

    Receiving laboratory test results can be a stressful experience. If you are unsure about your tests and the results this resource can be very helpful.

  33. NHS Apps Library

    Advice and Information -

    There are many health and well-being apps available. To help people find those which meet national standards, regulations and industry best practice the NHS has assessed the apps on the list against a range of NHS standards.

  34. Healthtalk online

    Advice and Information -

    healthtalk.org provides free, reliable information about health issues, by sharing people's real-life experiences. You can watch people sharing their stories about cancer, autism, motor-neurone disease, pregnancy, drugs, depression and much more.

  35. NHS Acronym buster

    Advice and Information -

    If you are confused by the language commonly used by people working in and around the National Health Service this guide aims to help you. It covers definitions of over 1000 commonly used acronyms and abbreviations in the NHS.

  36. Social Care Jargon Buster

    Advice and Information -

    The Social Care system can be complicated, this guide is designed to help people understand the language used by experts. It lists the 52 most commonly used social care words and phrases and what they mean

  37. Making a complaint about the NHS

    Advice and Information -

    This is an independent step by step guide to making a complaint about any NHS service. It is designed to give you everything you need to lodge you complaint. Produced by Healthwatch Shropshire's Independent Health Complaints Advocacy Service.

  38. Writing a complaint letter

    Advice and Information -

    Fact sheet to help you write a letter of complaint.

  39. Healthwatch Shropshire Advocacy Charter

    Advice and Information -

    The Advocacy Charter was published in July 2002 and defines and promotes key advocacy principles. This charter is the basis for Healthwatch Shropshire’s Independent Health Complaints Advocacy Service.

  40. Shropshire NHS complaints contacts

    Advice and Information -

    Details of the complaints contact points of local NHS providers

  41. Independent Health Complaints Advocacy Service leaflet

    Advice and Information -

    Healthwatch Shropshire provides the Independent Health Complaints Advocacy Service for people who receive NHS services in Shropshire and for Shropshire residents who receive NHS services outside the county. This leaflet will give you an overview.

  42. Complaints process log sheet

    Advice and Information -

    Use this to help you keep track of all important conversations, agreements and documents

  43. Mental Health information

    Report -

    We were made aware that there are some issues around the information provided for members of the public about access to Mental Health Services in Shropshire.

  44. Is Death Education important for young people?

    Report -

    This research follows a two year project, during 2014 - 2016 to develop a death education programme in response to the needs of a number of bereaved young people in Shropshire who had developed anti-social, self-harming, or low self-esteem issues.

  45. Young people's health experiences

    Report -

    Keele University student research. We were aware that there was a gap in feedback received from young people old about their experiences of health services. We wanted to explore how they accessed health information and services and what mattered most

  46. The Big 6

    News -

    A set of easy-to-understand advice sheets on ‘The Big 6’ childhood illnesses have been created for parents and carers to give guidance on what action to take if a child is ill.

  47. Baby Buddy App celebration

    News -

    The Shropshire and Telford & Wrekin local maternity system will be celebrating the successful introduction of the Baby Buddy mobile phone app, which supports new parents, at two special events in Telford and Shrewsbury on Wednesday, 23 October.

  48. Reminder for those eligible to take up their free flu jab

    News -

    Health and social care teams across Shropshire, Telford and Wrekin, are reminding those eligible for a free flu vaccine to take up their flu jab.

  49. Help improve patient information

    News -

    Shrewsbury and Telford Hospital Trust (SaTH) are hoping to get as many people as possible involved in their Readers Group, to help inform them of anything that may need changing in their patient information leaflets.