1. What would you do? The NHS Long Term Plan in Shropshire, Telford & Wrekin report

    Report -

    The NHS has produced a Long Term Plan, setting out all the things it wants health services to do better. We asked people 'What Would You Do?' to improve local services in Shropshire. Find out what they wanted from local services.

  2. You don't even know if you're aware of what's happening unless you're in it.

    Report -

    Parent & Carer Council (PACC) is an independent local parent carer forum who wanted to explore the reality of being a parent carer of a multi-service
    user within Shropshire Local Authority area.

  3. Home Care in Shropshire

    News -

    Home care (also known as domiciliary care) is often seen as the ‘front line’ of social care. We are asking those receiving home care in Shropshire to tell us about their experiences

  4. Home Care in Shropshire

    Report -

    We wanted to give people receiving domiciliary or home care a chance to give their views. We were also looking to build up a picture of the sector in Shropshire, what works well and what are the challenges.

  5. New carers support service launches

    News -

    Shropshire Council’s new Carers Support Team will offer support to thousands of unpaid carers across the county, a new service for unpaid and family carers will launch from Monday 1 February 2021.

  6. Carers Week 2021: Host of events to recognise and celebrate Shropshire’s carers

    News -

    Over 40 events dedicated to carers will be taking place across Shropshire throughout Carers Week (Monday 7 June to Sunday 13 June 2021).

  7. An Evaluation of Mental Health Carers’ Assessments and the Triangle of Care in Shropshire

    Report -

    A two part investigation looking into the level of care and support those who care for adults with mental health issues feel that they receive in Shropshire.

  8. Hillcrest Manor - Enter & View visit report

    Report -

    Two authorised representatives visited Hillcrest Manor on Monday 25 July 2022. The visit was semi-announced meaning that the service knew that we would visit within a two week period.

  9. Views sought on short breaks services for children and young people with disabilities

    News -

    Families and professionals in Shropshire are being asked to share their views by taking part in a survey on Short Breaks services for children and young people with special educational needs and disabilities (SEND).

  10. Making a complaint about the NHS

    Advice and Information -

    This is an independent step by step guide to making a complaint about any NHS service. It is designed to give you everything you need to lodge you complaint. Produced by Healthwatch Shropshire's Independent Health Complaints Advocacy Service.

  11. Writing a complaint letter

    Advice and Information -

    Fact sheet to help you write a letter of complaint.

  12. Healthwatch Shropshire Advocacy Charter

    Advice and Information -

    The Advocacy Charter was published in July 2002 and defines and promotes key advocacy principles. This charter is the basis for Healthwatch Shropshire’s Independent Health Complaints Advocacy Service.

  13. Shropshire NHS complaints contacts

    Advice and Information -

    Details of the complaints contact points of local NHS providers

  14. Independent Health Complaints Advocacy Service leaflet

    Advice and Information -

    Healthwatch Shropshire provides the Independent Health Complaints Advocacy Service for people who receive NHS services in Shropshire and for Shropshire residents who receive NHS services outside the county. This leaflet will give you an overview.

  15. Complaints process log sheet

    Advice and Information -

    Use this to help you keep track of all important conversations, agreements and documents

  16. An analysis of the awareness and attitudes towards the complaints procedures in local general practices in Shrewsbury, from the perception of patients and staff members.

    Report -

    Keele University student research. The aim of this research was to explore people’s experiences of providing feedback on and making a complaint about health and social care services.

  17. You said, we did - Shifnal & Priorslee Medical Practice

    News -

    Between 25th May and 1st June 2021, 45 members of the public contacted us about Shifnal and Priorslee Medical Practice. The vast majority of these comments were expressing concern about aspects of the service provided by the practice.

  18. Have you complained about your health care or social care?

    News -

    While in the vast majority of cases people are satisfied with the care they or their relatives receive from the NHS or from Social Care providers sometimes they don't get the services they want or expect and sometimes things go wrong.

  19. NHS and Social Care Complaints Report

    Report -

    We asked people to share their experiences of making a complaint about NHS or social care services in Shropshire within the last two years. Through our IHCA Service we have often heard from people who have found the process confusing and disappointing which has sometimes resulted in people deciding not to complain at all.

  20. Easter GP opening hours

    News -

    GP practices in Shropshire, Telford and Wrekin will be ‘open as usual’ on Good Friday and Easter Monday this bank holiday weekend. In support of this, pharmacies will also open between 2pm and 5pm on these days, with some planning to open for longer

  21. Repeat prescriptions during Covid-19

    News -

    Advice for patients requiring repeat prescriptions through the Shropshire Clinical Commisioning Group (SCCG) Prescription Ordering Direct (POD) service

  22. Planning care at the end of life

    News -

    A series of recent news stories have drawn attention to some health service providers seeking to obtain “do not attempt to resuscitate” (DNAR) forms from some groups of patients en masse during the coronavirus pandemic.

  23. Accessing dental services during Covid-19

    News -

    People seeking help with dental problems should not visit their dental practice but instead phone their normal practice for information and advice on alternative arrangements in place or contact NHS 111.

  24. ‘Happy Boxes’ make happy people!

    News -

    Social care during social distancing – day services with a difference from Shropshire Council. Teams at Shropshire Council have been adapting their work whilst the usual provision of day services are placed on hold due to the coronavirus

  25. Shropshire’s buses help transport people to county’s Covid-19 assessment centres

    News -

    Shropshire Council’s passenger transport team is working with the county’s main health bodies to help people get to the coronavirus assessment centres in Shrewsbury and Telford.

  26. The NHS is still here for you

    News -

    If you need medical help the NHS is still here for you, and it’s important that people continue to access NHS services for conditions that are not related to coronavirus, say leaders of local NHS CCG groups.

  27. ‘Take 2’ Steps Away From Others

    News -

    ‘Take 2’ steps away from others when you are out and about say health bosses at Shropshire, Telford and Wrekin NHS Clinical Commissioning Groups (CCGs).

  28. New Home-Visiting Service Announced for Patients across Shropshire

    News -

    A new home-visiting service in response to the coronavirus pandemic is being launched this week by health bosses at Shropshire, Telford and Wrekin Clinical Commissioning Groups (CCGs).

  29. Coronavirus testing in Shropshire, Telford & Wrekin: what you need to know

    News -

    Who can get tested? Testing for coronavirus (Covid-19) has been expanded to everyone over the age of five with symptoms.

  30. Health, care and well being services during the Covid-19 pandemic

    Report -

    During Lockdown we wanted to give people the chance to share their experiences to help the health and social care system understand the impact locally and identify any gaps in information and services they might be able to fill.

  31. Getting the most out of the virtual health and care experience

    Advice and Information -

    Working with National Voices and Traverse we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  32. Council launches new online community platform to support people’s mental health and emotional wellbeing

    News -

    Togetherall, a new online mental health support service for young people and adults across Shropshire, has been launched this week. The 24/7 online support service is a collaboration between Shropshire Council’s Public Health Team and Togetherall

  33. NHS Test and Trace app

    News -

    The app will help the NHS and Public Health understand where and how quickly the virus is spreading, so they can respond quickly and effectively.

  34. Phone, video and on-line appointments during the Covid-19 Pandemic

    Report -

    We asked the public to share their views and experiences of phone, video and online appointments during the pandemic. This is what they told us.

  35. Shropshire Schools Survey

    News -

    Shropshire Council is encouraging all pupils in KS2/KS3/KS4 to complete a short survey to provide an overview of their nutritional intake and emotional health & well-being during the lockdown period.

  36. Access to NHS Dental Services during the Christmas and New Year period

    News -

    Dental practices will continue to provide services over the Christmas and New Year period, although opening hours for individual practices may vary.

  37. Vaccine rollout: Please wait to be contacted

    News -

    The NHS vaccination programme is underway in Shropshire, Telford and Wrekin as part of the national rollout.

  38. Large NHS vaccination centres rolled out and more on their way

    News -

    The NHS has announced the opening of seven large vaccination centres throughout England. The centres are capable of delivering thousands of the life-saving jabs each week and provide an additional option to the local sites across Shropshire.

  39. Free transport to help Shropshire residents get vaccinations

    News -

    Shropshire residents who are without access to transport are now able to get FREE transport to their COVID-19 vaccination appointments.

  40. Unpaid carers to receive their vaccinations

    News -

    As of 23 February, unpaid carers aged 18-64 can book a vaccination appointment via the national booking system without receiving a letter. To be eligible, they need to be in receipt of carer’s allowance.

  41. Second dose of COVID-19 vaccine

    Advice and Information -

    The NHS has issued some information and advice concerning the second vaccine dose.

  42. Covid-19 vaccine survey for young adults

    News -

    If you are aged between 18 and 29, the NHS and Public Health teams in Shropshire, Telford and Wrekin would like to understand if you have any particular concerns about the Covid-19 vaccine.

  43. Covid-19 booster vaccinations to be rolled out to patients via appointment only in Shropshire, Telford and Wrekin from this week

    News -

    The NHS in Shropshire, Telford and Wrekin will start delivering Covid-19 booster vaccinations to people in eligible groups as of this week via appointment only.

  44. How to get your vaccines and boost your immunity in Shropshire, Telford and Wrekin

    News -

    People in Shropshire, Telford and Wrekin are reminded to get their COVID and flu vaccinations to give themselves the best possible protection against these deadly illnesses this winter.

  45. People of all ages in Shropshire, Telford and Wrekin are urged to take up ‘Evergreen’ vaccine offer

    News -

    People of all ages in Shropshire, Telford and Wrekin are being urged to get their COVID-19 jabs as infections in the region are rising above the national average.

  46. Boosters jabs available for eligible Shropshire, Telford and Wrekin residents three months after second jab by appointment only and at ‘some’ walk-in clinics

    News -

    People aged 40 and above are now able to have their Covid-19 vaccine three months (91 days) after the date of their second jab.

  47. Getting boosted is the greatest gift you can give yourself and your loved ones this Christmas, says Senior Doctor

    News -

    A Senior Doctor has today urged everyone in Shropshire, Telford and Wrekin who is eligible to get their booster jab before Christmas Day, as new figures show the NHS vaccination programme racked up record numbers of jabs this weekend.

  48. What is Long Covid?

    Advice and Information -

    Confused about Long Covid? Find out the common symptoms and when to get support.

  49. Support and treatment for Long Covid

    Advice and Information -

    It’s easy to feel isolated and alone when struggling with Long Covid, but we are here to help to you find the support and treatment you need.