1. What would you do? The NHS Long Term Plan in Shropshire, Telford & Wrekin report

    Report -

    The NHS has produced a Long Term Plan, setting out all the things it wants health services to do better. We asked people 'What Would You Do?' to improve local services in Shropshire. Find out what they wanted from local services.

  2. You don't even know if you're aware of what's happening unless you're in it.

    Report -

    Parent & Carer Council (PACC) is an independent local parent carer forum who wanted to explore the reality of being a parent carer of a multi-service
    user within Shropshire Local Authority area.

  3. Home Care in Shropshire

    News -

    Home care (also known as domiciliary care) is often seen as the ‘front line’ of social care. We are asking those receiving home care in Shropshire to tell us about their experiences

  4. Home Care in Shropshire

    Report -

    We wanted to give people receiving domiciliary or home care a chance to give their views. We were also looking to build up a picture of the sector in Shropshire, what works well and what are the challenges.

  5. New carers support service launches

    News -

    Shropshire Council’s new Carers Support Team will offer support to thousands of unpaid carers across the county, a new service for unpaid and family carers will launch from Monday 1 February 2021.

  6. Carers Week 2021: Host of events to recognise and celebrate Shropshire’s carers

    News -

    Over 40 events dedicated to carers will be taking place across Shropshire throughout Carers Week (Monday 7 June to Sunday 13 June 2021).

  7. An Evaluation of Mental Health Carers’ Assessments and the Triangle of Care in Shropshire

    Report -

    A two part investigation looking into the level of care and support those who care for adults with mental health issues feel that they receive in Shropshire.

  8. Hillcrest Manor - Enter & View visit report

    Report -

    Two authorised representatives visited Hillcrest Manor on Monday 25 July 2022. The visit was semi-announced meaning that the service knew that we would visit within a two week period.

  9. Views sought on short breaks services for children and young people with disabilities

    News -

    Families and professionals in Shropshire are being asked to share their views by taking part in a survey on Short Breaks services for children and young people with special educational needs and disabilities (SEND).

  10. Making a complaint about the NHS

    Advice and Information -

    This is an independent step by step guide to making a complaint about any NHS service. It is designed to give you everything you need to lodge you complaint. Produced by Healthwatch Shropshire's Independent Health Complaints Advocacy Service.

  11. Writing a complaint letter

    Advice and Information -

    Fact sheet to help you write a letter of complaint.

  12. Healthwatch Shropshire Advocacy Charter

    Advice and Information -

    The Advocacy Charter was published in July 2002 and defines and promotes key advocacy principles. This charter is the basis for Healthwatch Shropshire’s Independent Health Complaints Advocacy Service.

  13. Shropshire NHS complaints contacts

    Advice and Information -

    Details of the complaints contact points of local NHS providers

  14. Independent Health Complaints Advocacy Service leaflet

    Advice and Information -

    Healthwatch Shropshire provides the Independent Health Complaints Advocacy Service for people who receive NHS services in Shropshire and for Shropshire residents who receive NHS services outside the county. This leaflet will give you an overview.

  15. Complaints process log sheet

    Advice and Information -

    Use this to help you keep track of all important conversations, agreements and documents

  16. An analysis of the awareness and attitudes towards the complaints procedures in local general practices in Shrewsbury, from the perception of patients and staff members.

    Report -

    Keele University student research. The aim of this research was to explore people’s experiences of providing feedback on and making a complaint about health and social care services.

  17. You said, we did - Shifnal & Priorslee Medical Practice

    News -

    Between 25th May and 1st June 2021, 45 members of the public contacted us about Shifnal and Priorslee Medical Practice. The vast majority of these comments were expressing concern about aspects of the service provided by the practice.

  18. Have you complained about your health care or social care?

    News -

    While in the vast majority of cases people are satisfied with the care they or their relatives receive from the NHS or from Social Care providers sometimes they don't get the services they want or expect and sometimes things go wrong.

  19. NHS and Social Care Complaints Report

    Report -

    We asked people to share their experiences of making a complaint about NHS or social care services in Shropshire within the last two years. Through our IHCA Service we have often heard from people who have found the process confusing and disappointing which has sometimes resulted in people deciding not to complain at all.