1. Shropshire NHS complaints contacts

    Advice and Information -

    Details of the complaints contact points of local NHS providers

  2. Independent Health Complaints Advocacy Service leaflet

    Advice and Information -

    Healthwatch Shropshire provides the Independent Health Complaints Advocacy Service for people who receive NHS services in Shropshire and for Shropshire residents who receive NHS services outside the county. This leaflet will give you an overview.

  3. Complaints process log sheet

    Advice and Information -

    Use this to help you keep track of all important conversations, agreements and documents

  4. An analysis of the awareness and attitudes towards the complaints procedures in local general practices in Shrewsbury, from the perception of patients and staff members.

    Report -

    Keele University student research. The aim of this research was to explore people’s experiences of providing feedback on and making a complaint about health and social care services.