1. Board Meeting minutes, 17 February 2015

    Report -

    Find out what was discussed at our February board meeting

  2. Exploring the reality: How do the various health and social care agencies provide services appropriate to individuals who identify as trans?

    Report -

    sand, Safe Aging No Discrimination, researched the hopes, fears, experiences, expectations of health & social care by older – and old ‐ lesbian, gay, bisexual and trans people in Shropshire

  3. Healthwatch Shropshire Forward Work Programme 2015-16

    Report -

    The forward work programme for 2015 - 16 has been developed from the experiences in the first 21 months of HWS’s operation, the intelligence received,
    the local health and social care context and a discussion at a development session in January 2015

  4. You Said, We Did: October 2014 - March 2015

    Report -

    Healthwatch Shropshire gives a voice to the key issues that affect people who use health and care services in the county. The report gives details of some of the actions we have taken in response to feedback received from members of the public.

  5. Board Meeting minutes, 26 May 2015

    Report -

    Find out what was discussed at our May board meeting

  6. If you talk to somebody that is sighted they don’t understand

    Report -

    “If you talk to somebody that is sighted they don’t understand”: the experiences of adults with visual impairment and sight loss of NHS Outpatient Eye Care services within Shropshire by Shropshire Rural Community Council

  7. Bradeney House, Worfield - Enter & View visit report

    Report -

    The purpose of the visit was to explore the quality of life experienced by service users in this care setting with respect to dignity, choice and respect:.

  8. Board Meeting minutes, 10 September 2015

    Report -

    Find out what was discussed at our September board meeting

  9. Access to GP appointments

    Report -

    In partnership with other local Healthwatch we surveyed patients about their experiences of booking and accessing their GP practice.

  10. Views of Healthcare Professionals in Primary Care About the Diagnosis and Management of Dementia

    Report -

    Keele University student research. The aim was to use the findings to shape the new Dementia Strategy Action Plan for Shropshire, alongside those of other organisations, healthcare professionals and people living with dementia and their carers.

  11. Shropshire Midwife Led Units - Enter & View Report

    Report -

    We reviewed the recommendations in the 2013 maternity services review and developed some key issues to discuss with staff and patients at each of the four units, Bridgnorth, Ludlow, Oswestry and Shrewsbury

  12. Everybody Matters: Promoting Physical and Mental Wellbeing across Health & Social Care services

    Report -

    A report of our Annual Event, 2015 It focused on the importance of achieving parity between mental and physical health provision within Shropshire. It was intended to spread awareness and help understanding of how mental health services are offered.

  13. Board Meeting minutes, 19 November 2015

    Report -

    Find out what was discussed at our November board meeting

  14. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  15. Registering with a GP

    Blog -

    You contacted us to let us know that you were having difficulty registering with a GP practice because you didn't have all the documentation they were asking for.

  16. Meadowbrook Care Home, Gobowen - Enter & View visit report

    Report -

    The purpose of this visit was to explore the quality of life experienced by residents, looking at Dignity, Choice and Respect.

  17. Is Death Education important for young people?

    Report -

    This research follows a two year project, during 2014 - 2016 to develop a death education programme in response to the needs of a number of bereaved young people in Shropshire who had developed anti-social, self-harming, or low self-esteem issues.

  18. Royal Shrewsbury Hospital, Ward 25 (Colorectal Surgery / Gastroenterology) - Enter & View Report

    Report -

    The purpose of the visit was to explore the quality of the patient experience on the ward.

  19. Maternity Services

    Blog -

    Following a lot of media coverage of maternity services in Shropshire, in particular about the rural midwife led units you have shared a number of patient stories with us about experiences of giving birth in Shropshire.

  20. Board Meeting minutes, 14 February 2017

    Report -

    Find out what was discussed at our February board meeting

  21. Edgeley House, Whitchurch - Enter & View visit report

    Report -

    The purpose of this visit was to explore the quality of care experienced by residents and to find out what residents and their families think of any changes in the home in recent months.

  22. Evaluating the impacts of energy efficiency improvements on health and well-being across Shropshire

    Report -

    Between April and October 2016, Marches Energy Agency (MEA) undertook an evaluation of the impacts of energy efficiency measures and associated advice on the reduction of the use of medical and social care services in Shropshire.

  23. Royal Shrewsbury hospital, Ward 26 (General Surgery) - Enter & View Report

    Report -

    The purpose of the visit was to explore the quality of the patient experience on the ward.

  24. Cloverfields Care Home, Whitchurch - Enter & View visit report

    Report -

    The purpose of this visit was to explore the quality of life experienced by residents; looking at Dignity, Choice and Respect.

  25. 24 Main Road, Dorrington- Enter & View visit report

    Report -

    This visit was a return visit to explore the quality of life experienced by residents who have varying degrees of learning disabilities and complex needs, following a visit conducted in 2015.

  26. Board Meeting minutes, 23 May 2017

    Report -

    Find out what was discussed at our May board meeting

  27. Enter & View Policy

    Report -

    Healthwatch Shropshire Enter & View Policy

  28. Prison medication management

    Report -

    Prisoners at HMP Stoke Heath raised concerns about pain medication. They told us that people had their medication stopped and that there was no support for coming off these medications, even when people may have been on them for many years.

  29. GP out of hours contact

    Report -

    We received feedback that a patient was unable to contact their GP through the out of hours telephone number and there was some confusion over who was covering a regular closed afternoon, the practice or ShropDoc.

  30. Care Home Changes

    Blog -

    Residents at a local care home were very upset with some building work that had reconfigured the communal living space.

  31. Annual Report April 2016 - March 2017

    Report -

    Unaudited Trustees' report and financial statements for the year ending 31 March 2017

  32. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  33. Hendra House, Ludlow- Enter & View visit report

    Report -

    We wanted to explore the quality of life experienced by residents in Hendra House, with a particular focus on dignity, choice and respect

  34. Midwife Led Maternity Services - choice of birthing location

    Report -

    Healthwatch Shropshire was involved in Phase 1 of this review with a seat on the MLU Review Board. We took along over 300 pieces of feedback that we have received from services users.

  35. Greenfields Care Home, Whitchurch- Enter & View visit report

    Report -

    This visit was a stand alone visit to explore the quality of life experienced by residents of this nursing, dementia and residential home.

  36. Impact of the 2014 Care Act

    Report -

    Citizens Advice Shropshire looked into the impact that the Care Act 2014 has had on people accessing adult social care in Shropshire.

  37. Stoke Heath Prisoner Engagement

    Report -

    We were approached by NHS England’s Health and Justice Team to go into HMP Stoke Heath prison in Shropshire to talk to the prisoners about their experience of health care within the prison setting.

  38. The Robert Jones and Agnes Hunt Orthopaedic Hospital, Gladstone Ward - Enter & View Visit

    Report -

    The purpose of the visit was to speak to patients about their experience of being on the ward. To find out if they feel they are given the information they need, are listened to and involved in on-going decisions about their care and treatment.

  39. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  40. Writing a complaint letter

    Advice and Information -

    Fact sheet to help you write a letter of complaint.

  41. Healthwatch Shropshire Advocacy Charter

    Advice and Information -

    The Advocacy Charter was published in July 2002 and defines and promotes key advocacy principles. This charter is the basis for Healthwatch Shropshire’s Independent Health Complaints Advocacy Service.

  42. Board Meeting minutes, 6 September 2017

    Report -

    Find out what was discussed at our September board meeting

  43. Beech House Nursing Home, Market Drayton- Enter & View visit report

    Report -

    This visit was a stand alone visit to explore the quality of life experienced by residents in Beech House.

  44. The Redwoods Centre, Birch Ward - Enter & View visit report

    Report -

    Following the reconfiguration of wards from single to mixed sex occupancy concerns had been raised. We wanted to speak to service users to understand how sae they felt and if they felt supported by staff.

  45. Mental Health information

    Report -

    We were made aware that there are some issues around the information provided for members of the public about access to Mental Health Services in Shropshire.

  46. Memory Service

    Report -

    Patient feedback to Healthwatch Shropshire showed there were issues around accessing the reconfigured Memory Service. This feedback was shared with the service provider, South Staffordshire & Shropshire Foundation Trust (SSSFT).

  47. An analysis of the implementation of the NHS Accessible Information Standard

    Report -

    Keele University student research. The aim was to gather the views of local residents with special communication needs and make recommendations about how services could better meet their health needs by following the Standard.

  48. The experiences of Shropshire's Romany, Gypsy and Traveller community

    Report -

    It is known that this community generally suffer from health inequalities but there is very little information about experiences in Shropshire. We aimed to find out more.