1. Board Meeting minutes, 11 February 2014

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    Find out what was discussed at our February board meeting

  2. You Said, We Did: April 2013 - March 2014

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    Healthwatch Shropshire gives a voice to the key issues that affect people who use health and care services in the county. The report gives details of some of the actions we have taken in response to feedback received from members of the public.

  3. Board Meeting minutes, 16 May 2014

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    Find out what was discussed at our May board meeting

  4. Mind the Gap

    Report -

    A Study of Health and Social Care Access Issues for Adults with Asperger’s Syndrome and High Ability Autism in Shropshire carried out by Autonomy, a self-help group for people with Asperger syndrome.

  5. Accident & Emergency department attendance at Shrewsbury & Telford Hospital NHS Trust

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    A survey of the reasons behind attendance at A&E and awareness and usage of other local urgent care services

  6. Board Meeting minutes, 12 September 2014

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    Find out what was discussed at our September board meeting

  7. Changing Times: What does it mean for you?

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    A report of Healthwatch Shropshire’s Annual Event, 2014. The event aimed to address the current changes to health and social care in Shropshire and what the impact of these changes will be.

  8. You Said, We Did: April 2014 - September 2014

    Report -

    Healthwatch Shropshire gives a voice to the key issues that affect people who use health and care services in the county. The report gives details of some of the actions we have taken in response to feedback received from members of the public.

  9. Board Meeting minutes, 17 November 2014

    Report -

    Find out what was discussed at our November board meeting

  10. Report on feedback from ICS prototype patients

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    In August 2014 we were commissioned to undertake an evaluation of the patient / service user experience of the Integrated Community Services (ICS) prototype. The ICS prototype was set up in November 2013

  11. Board Meeting minutes, 17 February 2015

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    Find out what was discussed at our February board meeting

  12. Exploring the reality: How do the various health and social care agencies provide services appropriate to individuals who identify as trans?

    Report -

    sand, Safe Aging No Discrimination, researched the hopes, fears, experiences, expectations of health & social care by older – and old ‐ lesbian, gay, bisexual and trans people in Shropshire

  13. Healthwatch Shropshire Forward Work Programme 2015-16

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    The forward work programme for 2015 - 16 has been developed from the experiences in the first 21 months of HWS’s operation, the intelligence received,
    the local health and social care context and a discussion at a development session in January 2015

  14. You Said, We Did: October 2014 - March 2015

    Report -

    Healthwatch Shropshire gives a voice to the key issues that affect people who use health and care services in the county. The report gives details of some of the actions we have taken in response to feedback received from members of the public.

  15. Board Meeting minutes, 26 May 2015

    Report -

    Find out what was discussed at our May board meeting

  16. If you talk to somebody that is sighted they don’t understand

    Report -

    “If you talk to somebody that is sighted they don’t understand”: the experiences of adults with visual impairment and sight loss of NHS Outpatient Eye Care services within Shropshire by Shropshire Rural Community Council

  17. Bradeney House, Worfield - Enter & View visit report

    Report -

    The purpose of the visit was to explore the quality of life experienced by service users in this care setting with respect to dignity, choice and respect:.

  18. Board Meeting minutes, 10 September 2015

    Report -

    Find out what was discussed at our September board meeting

  19. Access to GP appointments

    Report -

    In partnership with other local Healthwatch we surveyed patients about their experiences of booking and accessing their GP practice.

  20. Views of Healthcare Professionals in Primary Care About the Diagnosis and Management of Dementia

    Report -

    Keele University student research. The aim was to use the findings to shape the new Dementia Strategy Action Plan for Shropshire, alongside those of other organisations, healthcare professionals and people living with dementia and their carers.

  21. Shropshire Midwife Led Units - Enter & View Report

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    We reviewed the recommendations in the 2013 maternity services review and developed some key issues to discuss with staff and patients at each of the four units, Bridgnorth, Ludlow, Oswestry and Shrewsbury

  22. Everybody Matters: Promoting Physical and Mental Wellbeing across Health & Social Care services

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    A report of our Annual Event, 2015 It focused on the importance of achieving parity between mental and physical health provision within Shropshire. It was intended to spread awareness and help understanding of how mental health services are offered.

  23. Board Meeting minutes, 19 November 2015

    Report -

    Find out what was discussed at our November board meeting

  24. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  25. Podiatry Hot Topic

    Report -

    We decided to focus on Podiatry Services in November and December 2017. We had received very little official feedback about the service but there were hearsay reports of difficulties in accessing the service.

  26. Recovery Services for substance misuse

    Report -

    We wanted to find out what was working well and what was not working quite so well for users of the Recovery Services

  27. Creative Activities, Health & Wellbeing. Listening to young people in Shropshire

    Report -

    The Hive researched questions around young people (14 to 24 year olds) in Shropshire recognising the benefits of creative activities and the impact that learning new skills has with their emotional health & wellbeing.

  28. Inhealth Pain Management Solutions - Enter & View visit report

    Report -

    The purpose of these visits was to explore issues around access to the community based service, administration issues around the appointment system and experience of care.

  29. Healthwatch Shropshire Complaints Policy

    Report -

    Anyone who is dissatisfied with any aspect of the service received from Healthwatch Shropshire, including the Independent Health Complaints Advocacy Service, can make a complaint under Healthwatch Shropshire’s complaints policy.

  30. Radbrook Green Medical Practice, Shrewsbury - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  31. Bishop's Castle Medical Practice Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  32. Royal Shrewsbury Hospital, Ophthalmology Department - Enter & View Report

    Report -

    The primary purpose for this visit was to understand whether the new location of the Eye Clinic has improved the quality of patient care, both clinically and in terms of the environment. We also asked about the Accessible Information Standard.

  33. Board Meeting minutes, 26 February 2018

    Report -

    Find out what was discussed at our February board meeting

  34. The Redwoods Centre, Holly Ward - Enter & View visit report

    Report -

    Following the reconfiguration of wards from single to mixed sex occupancy concerns had been raised. We wanted to speak to service users to understand how sae they felt and if they felt supported by staff.

  35. Royal Shrewsbury Hospital, Ward 21 (Supported Discharge) - Enter & View visit report

    Report -

    The purpose of this visit was to find out if patients have been effectively communicated with about their care and hospital discharge arrangements, and whether they are treated with dignity and respect.

  36. Home

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  38. Terms & conditions

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    These terms and conditions tell you how this Healthwatch website is managed and how you are protected when you are using our site.If you do not agree with these terms, you should leave the site immediately.

  39. Accessibility

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    We want to make sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs.

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  41. Privacy

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    This Privacy Statement sets out the data processing practices carried out by Healthwatch Shropshire.

  42. News and reports

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  43. What we do

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    Find out about our role, our plans and our people.

  44. Healthwatch Shropshire Forward Work Programme 2018 - 19

    Report -

    The forward work programme for 2018-19 outlined below has been informed by the intelligence received, the health and social care context in Shropshire and local
    insight by colleagues and stakeholders.

  45. Healthwatch Shropshire Forward Work Programme 2019 - 20

    Report -

    The forward work programme for 2019-20 outlined below has been informed by the intelligence received, the health and social care context in Shropshire and local insight by colleagues and stakeholders.

  46. Westbury Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  47. An analysis of the awareness and attitudes towards the complaints procedures in local general practices in Shrewsbury, from the perception of patients and staff members.

    Report -

    Keele University student research. The aim of this research was to explore people’s experiences of providing feedback on and making a complaint about health and social care services.

  48. Healthwatch Shropshire Information Asset Register

    Report -

    This register details the information procesed by Healthwatch Shropshire, how it is stored, who has access to it and how long it is stored.

  49. Food Hygiene Standards

    Report -

    Following our intervention care home monitoring has been improved.

  50. Events

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    Take a look at our upcoming events or check out our selection of health and care awareness events you can support.