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Report -
Death and dying can be a very difficult topic to talk about but we wanted to give people the opportunity to share their experiences and feedback on the services they or a loved one has received or is currently receiving. -
Report -
Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England -
Report -
Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England -
Report -
We decided to make a visit to Isle Court Nursing Home as we had not visited since 2014 and were aware of changes in management. The visit was announced meaning we had written to the home and informed them we would be coming. -
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Agenda and associated papers for the Board Meeting in public -
Report -
The forward work programme for 2019-20 outlined below has been informed by the intelligence received, the health and social care context in Shropshire and local insight by colleagues and stakeholders. -
Report -
Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England -
Report -
Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England -
Report -
Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England -
Report -
We reviewed the recommendations in the 2013 maternity services review and developed some key issues to discuss with staff and patients at each of the four units, Bridgnorth, Ludlow, Oswestry and Shrewsbury -
Report -
The way patients use and access General Practices and Pharmacies is changing and we wanted to know how the patient experience has been affected. -
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The Annual report sets out how we have listened to people and worked with partners through the year to make a difference. -
Report -
During Lockdown we wanted to give people the chance to share their experiences to help the health and social care system understand the impact locally and identify any gaps in information and services they might be able to fill. -
Report -
We engaged with people aged 16-25 via an on-line survey and focus groups to find out what they thought about Social Prescribing and to understand activities they are currently involved with and what the benefits and potential barriers there are. -
Report -
Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England -
Report -
We wanted to give people receiving domiciliary or home care a chance to give their views. We were also looking to build up a picture of the sector in Shropshire, what works well and what are the challenges. -
Report -
We asked the public to share their views and experiences of phone, video and online appointments during the pandemic. This is what they told us. -
Report -
Agenda and associated papers for the Board Meeting in public -
Report -
The following questions were asked of our Board and our visiting speakers. -
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Find out what was discussed at our September board meeting -
Report -
We worked with Healthwatch Telford & Wrekin to try and understand about the experiences of those who have received 'out of hours' palliative care since the beginning of March 2020. -
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Agenda and associated papers for the Board Meeting in public -
Report -
Healthwatch Shropshire and Healthwatch Telford & Wrekin worked together to find out about people’s experiences of leaving hospital during the pandemic. -
Report -
Healthwatch Shropshire staff and volunteers looked at the websites and social media of care homes in Shropshire to find out what information was available and how social media was being used. -
Report -
We wanted to hear about people's experiences of seeking urgent medical care following the introduction of NHS 111 First into Shropshire in December 2020. -
Report -
Agenda and associated papers for the Board Meeting in public -
Report -
The Annual report sets out how we have listened to people and worked with partners through the year to make a difference. -
Report -
We asked people to tell us where they had found good access to NHS dental services and where they had found poor access: 93% of people reported poor experiences of accessing services.
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Report -
A two part investigation looking into the level of care and support those who care for adults with mental health issues feel that they receive in Shropshire. -
Report -
For us to have an impact and enable the public’s views to be heard when services are being created, re-designed, monitored and evaluated we need to continually learn and improve. We need to know what we are doing well and where we can do better. -
Report -
Agenda and associated papers for the Board Meeting in public -
Report -
This report highlights the experiences of people in South West Shropshire who are living with food insecurity and the effects this can have on their health and well-being. -
Report -
Following a project in March 2021 about experiences of seeking urgent medical care in Shropshire we wanted to see if there had been any changes in patient experience since the initial introduction of NHS 111 First -
Report -
We wanted to know about children & young people's experiences of crisis mental health care in Shropshire, Telford & Wrekin. -
Report -
Agenda and associated papers for the Board Meeting in public -
Report -
We asked people about their experiences of using the Pain Management Service, delivered in Shropshire by Connect Health. -
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Agenda and associated papers for the Board Meeting in public -
Report -
The Annual report sets out how we have listened to people and worked with partners through the year to make a difference. -
Report -
We asked service users' for their experiences of using psychological services in Shropshire, Telford & Wrekin. -
Report -
Agenda and associated papers for the Board Meeting in public -
Report -
Agenda and associated papers for the Board Meeting in public -
Report -
Two authorised representatives visited Hillcrest Manor on Monday 25 July 2022. The visit was semi-announced meaning that the service knew that we would visit within a two week period. -
Report -
Our annual event in May focused on growing the conversation around end-of-life care and support. -
Report -
Three Authorised Representatives visited Radbrook Nursing Home in Shrewsbury on Thursday 11th August 2022. The visit was semi-announced meaning that the service knew that we would visit within a two week period. -
Report -
Agenda and associated papers for the Board Meeting in public -
Report -
Calling for an ambulance in an emergency was highlighted as a pressing issue in May 2022 when Healthwatch Shropshire was asked to put out a call for people’s experiences. -
Report -
Four authorised representatives visited Ward 22 Short Stay, Royal Shrewsbury Hospital, on Tuesday 22 November 2022 at midday. The visit was semi-announced meaning that the Ward knew that we would visit within a two-week period.