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We had recieved little feedback about the Neurology Services in Shropshire; we were unsure why this was and were keen to understand the patient experience especially as we knew that the neurological services in Shropshire were under pressure. -
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sand, Safe Aging No Discrimination, researched the hopes, fears, experiences, expectations of health & social care by older – and old ‐ lesbian, gay, bisexual and trans people in Shropshire -
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“If you talk to somebody that is sighted they don’t understand”: the experiences of adults with visual impairment and sight loss of NHS Outpatient Eye Care services within Shropshire by Shropshire Rural Community Council -
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We were approached by NHS England’s Health and Justice Team to go into HMP Stoke Heath prison in Shropshire to talk to the prisoners about their experience of health care within the prison setting. -
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We have received feedback on people’s experience of discharge from the Royal Shrewsbury Hospital (RSH) since we were set up in 2013. At a stakeholder group meeting in 2016, the group felt we should conduct a focused piece of work. -
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In August 2014 we were commissioned to undertake an evaluation of the patient / service user experience of the Integrated Community Services (ICS) prototype. The ICS prototype was set up in November 2013 -
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A survey of the reasons behind attendance at A&E and awareness and usage of other local urgent care services -
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A report of our Annual Event, 2015 It focused on the importance of achieving parity between mental and physical health provision within Shropshire. It was intended to spread awareness and help understanding of how mental health services are offered. -
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A report of Healthwatch Shropshire’s Annual Event, 2014. The event aimed to address the current changes to health and social care in Shropshire and what the impact of these changes will be. -
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The purpose of this visit was to understand the patient experience and quality of care on Ward 22RE, a ward that has, in the past, lacked consistent leadership. -
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We wanted to understand the way this combined clinic works (doctors in different specialties work on the same afternoon) to meet the various needs of cancer patients in particular and how the pressures on the clinic impact on patients. -
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The purpose of this visit was to find out if patients have been effectively communicated with about their care and hospital discharge arrangements, and whether they are treated with dignity and respect. -
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The primary purpose for this visit was to understand whether the new location of the Eye Clinic has improved the quality of patient care, both clinically and in terms of the environment. We also asked about the Accessible Information Standard.
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The purpose of the visit was to find out if patients are treated with dignity and respect, have privacy and that staff respond appropriately to meet care needs, including preparation for discharge. -
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The purpose of the visit was to speak to patients about their experience of being on the ward. To find out if they feel they are given the information they need, are listened to and involved in on-going decisions about their care and treatment. -
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The purpose of this visit was to explore why people have come to the Accident and Emergency Department and understand their experience of the service. -
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The purpose of the visit was to explore the quality of the patient experience on the ward. -
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The purpose of the visit was to explore the quality of the patient experience on the ward. -
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The purpose of the visit was to assess the levels of confidence in maternity services and care following the Maternity Services review and reconfiguration. -
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The purpose of the visit was to understand the quality of care provided in a temporary ward; what the patient experience is, and if there are challenges that are perhaps not found in permanent wards. -
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The purpose of the visit was to be assured that patients are treated with dignity and respect, have privacy and that staff respond appropriately to care needs, including preparation for discharge. -
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The purpose of this visit was to explore the continuity of care between the acute, rehabilitation and discharge home phases of care after a stroke. -
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The purpose of this visit was to explore why people have come to this Minor Injuries Unit (MIU), and their experience of the service available. -
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The purpose of the visit was to explore why people have attended the Minor Injury Unit (MIU) and understand their experience of the available service. -
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The purpose of this visit was to explore why people have come to this Minor Injuries Unity, and their experience of the service available. -
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The purpose of the visit was to explore why people have attended the Minor Injury Unit (MIU) and understand their experience of the service. -
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To find out if patients feel comfortable and are kept well-informed about their care and treatment on this very busy ward. -
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The purpose of the visit was to explore the continuity of care between the acute, rehabilitation and discharge home phases of care after a stroke, including the point at which patients are moved to the rehabilitation ward at RSH. -
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The purpose of the visit was to explore the quality of the patient experience on the ward. -
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The purpose of the visit was to explore the quality of the patient experience on the ward. -
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The purpose of the visit was to explore the quality of the patient experience. -
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Hospital based ophthalmology services -
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The purpose of these visits was to explore issues around access to the community based service, administration issues around the appointment system and experience of care. -
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The purpose of the visit was to be assured that patients are treated with dignity and respect, have privacy and that staff respond appropriately to care needs, including preparation for discharge. -
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Death and dying can be a very difficult topic to talk about but we wanted to give people the opportunity to share their experiences and feedback on the services they or a loved one has received or is currently receiving. -
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Healthwatch Shropshire and Healthwatch Telford & Wrekin worked together to find out about people’s experiences of leaving hospital during the pandemic. -
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We wanted to hear about people's experiences of seeking urgent medical care following the introduction of NHS 111 First into Shropshire in December 2020. -
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Following a project in March 2021 about experiences of seeking urgent medical care in Shropshire we wanted to see if there had been any changes in patient experience since the initial introduction of NHS 111 First -
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Calling for an ambulance in an emergency was highlighted as a pressing issue in May 2022 when Healthwatch Shropshire was asked to put out a call for people’s experiences. -
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Four authorised representatives visited Ward 22 Short Stay, Royal Shrewsbury Hospital, on Tuesday 22 November 2022 at midday. The visit was semi-announced meaning that the Ward knew that we would visit within a two-week period. -
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Four authorised representatives visited Ward 28 Frailty, Royal Shrewsbury Hospital, on Wednesday 25 January at midday. The visit was semi-announced meaning that the Ward knew that we would visit within a two-week period. -
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Three authorised representatives visited Ward 29 Acute Orthopaedic Trauma Unit, Royal Shrewsbury Hospital, on Thursday 12 January. The visit was semi-announced meaning that the Ward knew that we would visit within a two-week period. -
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The size and rurality of Shropshire means that people’s experiences of using services can differ drastically across the county. We wanted to capture the voice of people from different parts of Shropshire and see how their experiences varied. -
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A report into people’s experiences of diabetes care and support in Shropshire -
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Four authorised representatives visited the Acute Medical Floor, Royal Shrewsbury Hospital, on Tuesday 29 August 2023 at 10am. The Acute Medical Floor is made up of Acute Medical Assessment (AMA) and the Acute Medical Unit (AMU) as well as Ward 22 Short Stay. The visit was semi-announced meaning that the Ward knew that we would visit within the month of August.