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The purpose of this visit was to explore the quality of life experienced by residents, looking at Dignity, Choice and Respect. -
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This research follows a two year project, during 2014 - 2016 to develop a death education programme in response to the needs of a number of bereaved young people in Shropshire who had developed anti-social, self-harming, or low self-esteem issues. -
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The purpose of the visit was to explore the quality of the patient experience on the ward. -
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Find out what was discussed at our February board meeting -
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The purpose of this visit was to explore the quality of care experienced by residents and to find out what residents and their families think of any changes in the home in recent months. -
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Between April and October 2016, Marches Energy Agency (MEA) undertook an evaluation of the impacts of energy efficiency measures and associated advice on the reduction of the use of medical and social care services in Shropshire. -
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The purpose of the visit was to explore the quality of the patient experience on the ward. -
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The purpose of this visit was to explore the quality of life experienced by residents; looking at Dignity, Choice and Respect. -
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This visit was a return visit to explore the quality of life experienced by residents who have varying degrees of learning disabilities and complex needs, following a visit conducted in 2015. -
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Find out what was discussed at our May board meeting -
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Healthwatch Shropshire Enter & View Policy -
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Prisoners at HMP Stoke Heath raised concerns about pain medication. They told us that people had their medication stopped and that there was no support for coming off these medications, even when people may have been on them for many years. -
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We received feedback that a patient was unable to contact their GP through the out of hours telephone number and there was some confusion over who was covering a regular closed afternoon, the practice or ShropDoc. -
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Unaudited Trustees' report and financial statements for the year ending 31 March 2017 -
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We wanted to explore the quality of life experienced by residents in Hendra House, with a particular focus on dignity, choice and respect -
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Healthwatch Shropshire was involved in Phase 1 of this review with a seat on the MLU Review Board. We took along over 300 pieces of feedback that we have received from services users. -
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This visit was a stand alone visit to explore the quality of life experienced by residents of this nursing, dementia and residential home. -
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Citizens Advice Shropshire looked into the impact that the Care Act 2014 has had on people accessing adult social care in Shropshire. -
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We were approached by NHS England’s Health and Justice Team to go into HMP Stoke Heath prison in Shropshire to talk to the prisoners about their experience of health care within the prison setting. -
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The purpose of the visit was to speak to patients about their experience of being on the ward. To find out if they feel they are given the information they need, are listened to and involved in on-going decisions about their care and treatment. -
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Find out what was discussed at our September board meeting -
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This visit was a stand alone visit to explore the quality of life experienced by residents in Beech House. -
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Following the reconfiguration of wards from single to mixed sex occupancy concerns had been raised. We wanted to speak to service users to understand how sae they felt and if they felt supported by staff. -
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We were made aware that there are some issues around the information provided for members of the public about access to Mental Health Services in Shropshire. -
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Patient feedback to Healthwatch Shropshire showed there were issues around accessing the reconfigured Memory Service. This feedback was shared with the service provider, South Staffordshire & Shropshire Foundation Trust (SSSFT). -
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Keele University student research. The aim was to gather the views of local residents with special communication needs and make recommendations about how services could better meet their health needs by following the Standard. -
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It is known that this community generally suffer from health inequalities but there is very little information about experiences in Shropshire. We aimed to find out more. -
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We had recieved little feedback about the Neurology Services in Shropshire; we were unsure why this was and were keen to understand the patient experience especially as we knew that the neurological services in Shropshire were under pressure. -
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The purpose of the visit was to find out if patients are treated with dignity and respect, have privacy and that staff respond appropriately to meet care needs, including preparation for discharge. -
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The purpose of the visit was to be assured that patients are treated with dignity and respect, have privacy and that staff respond appropriately to care needs, including preparation for discharge. -
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Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England -
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Death and dying can be a very difficult topic to talk about but we wanted to give people the opportunity to share their experiences and feedback on the services they or a loved one has received or is currently receiving. -
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Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England -
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Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England -
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We decided to make a visit to Isle Court Nursing Home as we had not visited since 2014 and were aware of changes in management. The visit was announced meaning we had written to the home and informed them we would be coming. -
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Agenda and associated papers for the Board Meeting in public -
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Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England -
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Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England -
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Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England -
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The way patients use and access General Practices and Pharmacies is changing and we wanted to know how the patient experience has been affected. -
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The Annual report sets out how we have listened to people and worked with partners through the year to make a difference. -
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During Lockdown we wanted to give people the chance to share their experiences to help the health and social care system understand the impact locally and identify any gaps in information and services they might be able to fill. -
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We engaged with people aged 16-25 via an on-line survey and focus groups to find out what they thought about Social Prescribing and to understand activities they are currently involved with and what the benefits and potential barriers there are. -
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Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England -
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We wanted to give people receiving domiciliary or home care a chance to give their views. We were also looking to build up a picture of the sector in Shropshire, what works well and what are the challenges. -
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Find out what was discussed at our September board meeting -
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We asked the public to share their views and experiences of phone, video and online appointments during the pandemic. This is what they told us.