Healthwatch Shropshire supports Experience of Care Week
We are pleased to be involved in celebrating ‘Experience of Care Week’, which will put a spotlight on improving everyone’s experiences of healthcare, including those of patients, family, carers and staff.
This national initiative takes place all this week 20-24 March and aims to highlight the importance of improving people’s experiences of care and raise awareness of the barriers which may currently prevent people from doing this.
Locally, patients and members of the public have said that they do have concerns about sharing their experiences of care when they are not positive for fear of ‘getting a black mark’. In Shropshire, the week will be used to focus on this issue and to promote the need to support patients and the public to share their experiences and to demonstrate the value and benefit to local services when feedback is shared.
Jane Randall-Smith, Chief Officer of Healthwatch, said: "This is an issue for everyone, whatever their age. People need to be encouraged to share their experiences without fear of reprisal and to feel confident that their feedback will be listened to and used to improve services now and in the future.
"Knowing where to go to share feedback can be quite duanting as the NHS is not one but several organisations. If you are unsure where to go to share your feedback, Healthwatch Shropshire can signpost you to the most relevant person or service. We can also record your comments, which will be anonymised and shared with the relevant providers and commissioners."
You can share your experiences online http://www.healthwatchshropshire.co.uk/content/speak-out email firstname.lastname@example.org or ring us on 01743 237884.