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Your spotlight on local services

Accessible Information Standards

The Accessible Information Standard exists to provide people who have a disability, impairment or sensory loss with information that they can easily read or understand. as well as any communication support that they need.

 This includes making sure that information is available in different formats, such as large print, braille, easy read or via email. It also requires appropriate support to be available, such as a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.

All organisations that provide NHS or adult social care are required to follow the new standard, including NHS Trusts and Foundation Trusts, and GP practices. As part of the accessible information standard, these organisations must do the following:

  • Ask people if they have any information or communication needs, and find out how to meet their needs. Record those needs clearly and in a set way.

  • Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.

  • Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.

  • Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

For the easy read version click here

NHS England wants to understand the impact that the standard has had in three key areas:

  • How the Standard has made a difference to people's experiences
  • How organisations have implemented the Standard
  • If there are any areas of the Standard that need updating or clarifying

Online survey for health and care professionals / organisations
Online survey for patients, service users, carers and parents 
Audio version of survey for patients, service users, carers and parents 
British Sign Language version of survey for patients, service users, carers and parents 
Easy read version of survey for patients, service users, carers and parents

NHS England wants to hear from the public, health and social care professionals and the organisations they represent. Share your views by filling in the survey by Friday 10th March.

Take the survey





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